Liverpool Football Club Scores a Win With Mitel Cloud Solution for Communications and Collaboration
- Enables fans and customers to reach the best resource on first contact via their medium of choice
- Connects employees wherever they are to boost productivity and speed decision making
- Names Mitel Official Global Unified Communications Partner as part of a multi-year deal
As part of the solution, advanced cloud contact center capabilities will help the Club deliver an improved fan experience by reducing wait times. Omnichannel functionality will link supporter contacts across all voice and digital platforms to provide a more holistic view of interactions. Combined with seamless Salesforce integration, service agents will benefit from deeper insights into each supporter’s engagement history and be able to offer a faster, more tailored fan experience.
The new cloud-based system will also ensure LFC employees can communicate and collaborate from anywhere on any device, increasing their efficiency and giving them access to the people and information they need to make informed decisions faster, whether from the office or traveling for Club matches and events. In addition, the solution provides a future-proof communications framework for the continuous evolution of LFC’s digital engagement, fan experience, self-service and desktop unification strategy.
“We’re delighted to welcome Mitel as our new Official Global Unified Communications Partner,” said
“Highly competitive organizations like
- Mitel is the only brand recognized across Gartner’s three Magic Quadrants for Contact Center,
Unified Communicationsand Unified Communicationsas a Service.
- Mitel is also the choice of the
Boston Red Sox, a sister organization of LFC, and works with more than 30 leading sports franchises, clubs, leagues and stadiums around the world.
- Mitel and MLB will present the London Series 2019 between the
New York Yankeesand Boston Red Soxscheduled for June 29-30at London Stadium.
- Learn more about how Mitel will enhance the fan and employee experience at LFC
- Download a free copy of the “Customer Experience for Dummies” e-book.
- Learn more about Mitel’s integration with Google Cloud Contact Center AI.
- Download the white paper on Mitel’s Global Benchmark Study to find out what 5,000 respondents think about today’s customer service.
A global market leader in business communications powering more than two billion business connections,
Mitel is the registered trademark of
All other trademarks are the property of their respective owners.
Founded in 1892, Liverpool FC is one of the world’s most historic and famous football clubs, having won 18
As a socially responsible Club, Liverpool FC is proud of its heritage and plays a proactive role in its communities through its official charity,
Liverpool FC is a global brand and works with leading edge commercial partners around the world providing unparalleled commercial opportunities.
+33 130 964 301
Liverpool FC PR Office
+44 151 432 5686
Source: Mitel Networks