Mitel Announces New Integration with Google Cloud Contact Center AI
Mitel’s solution gives Google Cloud customers the ability to deliver more intelligent and insightful customer experiences
Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. The solution integrates with partners like Mitel that customers already work with for easy integration into their systems.
Key features of Mitel’s integration with Contact Center AI include a combination of capabilities that businesses of any size can use to offer smarter, more personalized interactions, and ultimately a more intelligent customer experience.
- AI-powered virtual agent – enabling customers to self-serve with the help of an intelligent chatbot equipped with product and service information.
- AI-powered agent assist – enabling a customer enquiry to be easily transferred to a live agent with full context of the virtual agent conversation and continuous AI support to provide the agent with real-time research and coaching.
- AI-powered analytics – providing another layer of intelligence and offering valuable insight companies can use to enhance their offerings and elevate the customer experience.
“Customer experience is the new competitive battleground. To stay ahead, companies must transform the way they engage with their customers to meet today’s expectations and to help establish a loyal and lasting relationship,” said
“Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers,” said
Over 25,000 organizations rely on Mitel contact center solutions as the backbone for their customer engagements. The introduction of Mitel CloudLink across the portfolio further enables customers to use existing assets to access emerging technologies like AI and other advanced applications.
Learn more about Mitel’s integration with Google Cloud Contact Center AI.
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Source: Mitel Networks